We are committed to designing and producing better product categories, while also placing a strong emphasis on providing an excellent shopping experience for all our customers. As part of our dedication to customer satisfaction, we offer corresponding after-sales services.
If your order has not been shipped, you can contact us at support@tachelmet.com to cancel the order. Upon cancellation, you will receive a refund within 1-3 business days.
Once an order is shipped, it cannot be canceled. However, if you don't want to keep the package any longer, please sign for the package directly and contact our email address to return it. After receiving the returned package, we will process your refund within 1-3 business days. But if you change your mind, we believe it will not disappoint you.
If our products are damaged during shipping, we kindly request customers to provide photographic evidence. Additionally, we will replace the damaged item with an identical order for you.
In the event that you receive an item of a different type (color, size, etc.) than what you purchased on our website, we apologize for the inconvenience and will expedite the shipment of the correct order to you at no additional cost.
Contact Support: If you wish to initiate a return, please contact our support team at support@tachelmet.com. Provide your order details, reason for the return, and any relevant supporting documentation or photos.
Return Eligibility: To be eligible for a return, the following conditions must be met:
The return request is made within the specified timeframe (We support the return of goods within 30 days of receipt).
The product is unused, in its original condition, and with all tags and packaging intact.
Return Authorization: Our support team will review your request and provide you with a return authorization if your request meets the eligibility criteria.
Return Shipment:
Customer Responsibility: In most cases, customers are responsible for arranging and covering the return shipping costs.
Seller Responsibility: The seller will cover the return shipping costs if the return is due to an error on our part (e.g., wrong item shipped, defective product).
Product Inspection and Refund: Once we receive the returned product, Our team will check to make sure that the product is complete and not being used. After we check and confirm, a refund will be processed to your original payment method.
Return Conditions:
Eligible for Return: Products with manufacturing defects, incorrect items received, or damaged during shipping.
Non-Returnable: Items that are customized, used, or not in their original condition.
Please note that specific return conditions may vary depending on the product category and local regulations. For detailed information, please refer to our return policy or contact our support team at support@tachelmet.com.
Refund Method: Refunds will be processed through the original payment method used for the purchase. It may take a few business days for the refund to be reflected in your account, depending on your bank or payment provider.
Communication: Throughout the refund process, our support team will maintain communication with you via email (support@tachelmet.com). If any additional information or documentation is required, we will notify you promptly.
We strive to provide a smooth and convenient return experience for our customers. If you have any further questions or need assistance with the return process, please don't hesitate to reach out to our support team at support@tachelmet.com.
