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Shipping Policy

Thank you for choosing Tachelmet . This Shipping Policy outlines the details of our shipping procedures. If you have any questions or concerns, please don't hesitate to contact us at support@tachelmet.com.

1.Processing and Handling Time

1.1 Order Processing
Once you place an order, we will begin processing it within 1-3business days. During this time, we will verify the order details, conduct quality checks, and prepare the shipment.

1.2 Shipment Preparation
After processing your order, we will carefully package the items to ensure their safe transportation. Our team will also label the package accurately with your shipping address and other necessary details.

2.Shipping Methods and Delivery Time

2.1 Shipping Methods
We will mainly transport via Cloudway Logistics.

2.2 Delivery Time
Delivery time is generally 6-11 working days. Please note that delivery times may vary and are provided as estimates only. The actual delivery time may be influenced by unforeseen circumstances or events beyond our control.

3.Tracking Your Shipment

3.1 Tracking Information
Once your order is shipped, we will provide you with a tracking number and instructions on how to track your package. You can use this tracking number to monitor the progress of your shipment on our website or the shipping carrier's website.

3.2 Tracking Updates
Please allow some time for the tracking information to be updated after your package has been shipped. Tracking updates may take a few hours or even a day to reflect the latest status of your shipment.

4.Customs and Import Duties

It is important to comply with all applicable customs regulations and provide accurate and complete information regarding your shipment. Failure to do so may result in delays, additional fees, or the package being returned to us.

5.Shipping Restrictions

Some countries or regions may have restrictions on certain items or may not be eligible for shipping due to logistical limitations. If your shipping address is in a restricted destination, we will notify you and work together to find a suitable solution.

6.Address Accuracy and Order Modifications

6.1 Address Accuracy
Please ensure that you provide us with accurate and complete shipping information, including your full name, delivery address, and contact details. We are not responsible for delays or delivery failures caused by incorrect or incomplete address information.

6.2 Order Modifications
If you need to make any changes to your shipping address or order details after placing an order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible once the package is in transit.

7. Order Cancellation

We are only able to cancel orders within the first 12 hours after the order is placed. After that, the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders shipped out as fast as possible.    

We strive to provide a reliable and efficient shipping service, but please understand that there may be circumstances beyond our control that could impact the delivery process. If you encounter any issues with your shipment, pleasecontact our customer support team at support@tachelmet.com, and we will assist you in resolving the matter.

Thank you for choosing Tachelmet.